Skip to main content
Frequently Asked Questions
Please review the following frequently asked questions to learn more about Carter-Young, Inc.

Still have questions? We've got answers. Email us or give us a call.

  • What is your overall rate of collection and efficiency?

    We strive to exceed the standard collection rate in every market sector through our proven methodology. Starting with a developed partnership; not just a collection agency. We would be happy to share with clients, our recipe for our joint success. Please contact us to schedule an appointment to discuss further.

    To receive tips on how you, our partner, can be part of increasing your collection rate, please contact us at customerservice@carter-young.com or call 678.995.4242 to schedule an appointment. We will tailor our recommendation to industry specific guidelines for a satisfactory return rate.

  • Can I rest assured Carter-Young will represent my company accordingly?

    Our professional account representatives are sensitive to the fact that the moment you trust us with any account, we become an extension of your business. We never assume a collection account means an ending to the relationship between client and consumer.

  • How do I know Carter-Young understands "what we do?"

    This is part of what sets Carter-Young apart from the average collection agency. Our company has internal team members that have worked “on the ground” in several industries we represent. The nuances of student housing, multi-family and medical, just to name a few, are not concepts to us, but real-life experiences. We keep up with changing practices through publications, memberships and social media so we are not representing yesterday’s “trends."

  • How can I track progress on accounts trusted to Carter-Young?

    As a Carter-Young partner, from the Client Portal you will benefit from the efficiency of our Client Dashboard where you will have access to customized reports, account updates & file uploads. Additionally, you will have direct access to our team of associates based on the role they play in our firm. Personalized service and relationships are a key part of how we conduct business.

  • Why Carter-Young?

    We are a collection agency that believes service comes first. We serve our staff, our clients and your customers with exceptional care. Our hard work, along with mutual respect and strong relationships, has proven that success can come naturally.

    If, after reviewing our website and doing your due diligence, you still need additional information, our Client Services team is readily available to offer a custom presentation of how we will serve you.

    Please contract us Toll Free at: (888) 995-4242 or Email: customerservice@carter-young.com